Refund Policy

Refund & Return Policy

We want you to be fully satisfied with your purchase.

Returns
You have 14 days from the date of delivery to request a return.

To be eligible:

• The item must be unused and in its original condition

• Proof of purchase is required

Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5–10 business days.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.

Non-returnable items
Certain items may not be eligible for return due to hygiene reasons.

For assistance, contact us at support@royalpetaura.com.